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One trip resolution is possible

or even no trip at all

The gap between resident perception and maintenance reality results in multiple trips, unanticipated costs, and zero understanding of what is actually happening in a home… and why. To protect your properties without inconveniencing your residents, you need an expert. That's why we built Max.

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Identify

From Guesswork to Reality

Max asks residents simple questions and prompts them to attach photos or video. Max is quickly able to identify the resident's problem, solving maintenance's biggest time-waster: unclear, incomplete work orders.

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Diagnose

From Reality to Action

​​Built by trade experts, our technology coaches residents to gather relative details and context. Max quickly uncovers a likely diagnosis and may even be able to help residents troubleshoot simple issues quickly on their own.

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Deliver

From Action to Resolution

Mezo integrates with leading PMS systems to ensure you receive best-in-class work orders directly in your system of record. Your team can leverage Mezo's recommendations, media, and scheduling details to create a seamless experience for your team and get the job fixed the first time.

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Smarter Operators

Mezo streamlines reactive maintenance and captures details to provide property owners visibility into their properties and portfolio conditions. We reduce costs and remove friction, allowing property operators to work smarter using fewer resources and focus on proactive maintenance – because reactive maintenance is under control for the very first time.

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A man wearing a black suit and tie with a white shirt poses for a professional headshot. There are circles framing him.
Costs
Eliminate unnecessary service calls, reduce vendor time, and log possible future issues for preventive maintenance.
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Experience
Strengthen your brand by delivering on resident expectations so you not only keep them satisfied but in their units longer.
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Transparency
Gain visibility over maintenance operations – less surprises, more accurate long-term budgeting, and an authentic understanding of your employees’ experience.

Better Equipped
Technicians

Technicians love Max. Intelligent Intake means technicians trust they have the complete work orders they need to make quick decisions, bring the right parts, and operate with certainty.

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A man wearing a black suit and tie with a white shirt poses for a professional headshot. There are circles framing him.
Intelligence
Eliminate unnecessary service calls, reduce vendor time, and log possible future issues for preventive maintenance.
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Clarity
Technicians can work confidently and efficiently, no longer wasting trips due to poor pre-arrival diagnoses or limited information on which parts and tools are needed.
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Efficiency
In-house and third party technicians can make the most of their time.

Happier Residents

Mezo’s intuitive interface is informed by trade experts like master plumbers, handymen, and electricians to free residents from today’s confusing forms and painful phone interactions. Now, they can describe the problem in their own words, receive coaching to provide important details, and trust their issue will be fixed the first time. Resident experience is always at the center – with an assist from Max – for a faster, less frustrating experience.

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A man wearing a black suit and tie with a white shirt poses for a professional headshot. There are circles framing him.
Speed
Home maintenance issues are resolved faster and emergencies are prioritized.
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Visbility
Residents have clarity on what the issue is and the comfort of knowing when it will be resolved.
Assurance
Peace of mind so issues are reported in a timely manner to preserve their experience and the integrity of your property.

Let’s get started

Whether you're exploring the centralization of resources for the first time or you’re wanting more visibility into your maintenance operations, we have a program for you. Mezo collaborates closely with customer operations teams of all shapes and sizes as part of our ongoing R&D process, and we are eager to help your team find ways to gain control of your maintenance operations.

Based on the goals you and your team aspire to achieve, we can guide you to a solution that will wow your residents and maintenance staff while improving your bottom line.

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Launch in as little as 2 weeks

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Plug-in-play integration with your system of record

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Syncs with your existing workflows

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Easy-to-use onboarding playbook

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Team of experts ready to help

Turn-Key Integrations

Seamless PMS integration eliminates the need for your maintenance techs to adopt new technology. Reach out to learn about other PMS options Mezo offers.

Ready to Take the Guesswork Out of Maintenance?

Whether you're exploring the centralization of resources for the first time or you’re wanting more visibility into your maintenance operations, we have a program for you.
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