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or even no trip at all
The gap between resident perception and maintenance reality results in multiple trips, unanticipated costs, and zero understanding of what is actually happening in a home… and why. To protect your properties without inconveniencing your residents, you need an expert. That's why we built Max.
Identify
From Guesswork to Reality
Max asks residents simple questions and prompts them to attach photos or video. Max is quickly able to identify the resident's problem, solving maintenance's biggest time-waster: unclear, incomplete work orders.
Diagnose
From Reality to Action
Built by trade experts, our technology coaches residents to gather relative details and context. Max quickly uncovers a likely diagnosis and may even be able to help residents troubleshoot simple issues quickly on their own.
Deliver
From Action to Resolution
Mezo integrates with leading PMS systems to ensure you receive best-in-class work orders directly in your system of record. Your team can leverage Mezo's recommendations, media, and scheduling details to create a seamless experience for your team and get the job fixed the first time.
Mezo streamlines reactive maintenance and captures details to provide property owners visibility into their properties and portfolio conditions. We reduce costs and remove friction, allowing property operators to work smarter using fewer resources and focus on proactive maintenance – because reactive maintenance is under control for the very first time.
Technicians love Max. Intelligent Intake means technicians trust they have the complete work orders they need to make quick decisions, bring the right parts, and operate with certainty.
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Mezo’s intuitive interface is informed by trade experts like master plumbers, handymen, and electricians to free residents from today’s confusing forms and painful phone interactions. Now, they can describe the problem in their own words, receive coaching to provide important details, and trust their issue will be fixed the first time. Resident experience is always at the center – with an assist from Max – for a faster, less frustrating experience.
Whether you're exploring the centralization of resources for the first time or you’re wanting more visibility into your maintenance operations, we have a program for you. Mezo collaborates closely with customer operations teams of all shapes and sizes as part of our ongoing R&D process, and we are eager to help your team find ways to gain control of your maintenance operations.
Based on the goals you and your team aspire to achieve, we can guide you to a solution that will wow your residents and maintenance staff while improving your bottom line.
Launch in as little as 2 weeks
Plug-in-play integration with your system of record
Syncs with your existing workflows
Easy-to-use onboarding playbook
Team of experts ready to help
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