Mezo diagnoses any maintenance issue so technicians can fix a resident’s problem in one trip.
A confusing experience upfront for residents results in wasted time & money.
Existing solutions don’t help residents describe their problem, so they write “broken toilet” when it’s actually a bad flapper valve.
Vague work orders usually require follow-up questions to triage and typically take two to three trips to resolve.
Maintenance is real estate owners’ largest controllable cost center, yet the process leads to painful inefficiencies and zero insights no matter your team setup.
Work orders rarely reflect reality, which leads to multiple trips and wasted time. A home can’t diagnose itself, but Mezo coaches residents to articulate what's happening in their home and resolve it quickly.
Empower your staff through a solution that provides industry-leading maintenance visibility
Keep your team focused on value-add activities
Assign and schedule work orders 30%+ faster
Enable 1-trip fixes for residents & technicians
Predict & prevent future home failures
Our AI-powered virtual maintenance tool drives best-in-class maintenance intake, diagnosis, scheduling, and fulfillment recommendations for property operators, while keeping everyone updated every step of the way.
Work orders processed and counting
of work orders are described accurately
reduction in resolution time
reduction in work order review time
Property operators gain unprecedented transparency into their maintenance operations to unlock a better resident experience, employee efficiencies, and higher spend control.
Intelligent IntakeTM means technicians trust they have the details they need to make quick decisions, bring the right parts, and operate with certainty.
Residents can describe their problem in their own words, receive coaching to provide important details, and trust their issue will be fixed the first time.
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Jason White
SVP of Asset Management, William Fideli Investments
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Alex Cotto
VP of Property Services, Mynd
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Anthony Hicks
Maintenance Supervisor, The Rendezvous
Team Mezo is made of industry professionals, functional experts, creatives, and builders who share a passion to fix home maintenance at the start. We pride ourselves on being collaborative, responsive, and innovative partners eager to help our customer teams – and each other – find ways to unlock new ideas and solutions to unnecessary maintenance ops inefficiency and waste.
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