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reduce costs and delight residents

Get Property Maintenance Under Control

Mezo's AI-powered software integrates seamlessly into your existing Property Management System to engage your residents, activate data to help anticipate your maintenance needs, and unlock actionable insights that drive immediate results

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Trusted by owner-operators & property managers in multifamily and single-family.
Built and led by seasoned property maintenance professionals.

Retain staff & residents with SMARTER maintenance

The Secret to Smarter Maintenance? Stop Guessing. Start Knowing.

Engage Residents to Play a Part in Faster Resolution

  • Boost satisfaction with intuitive 24/7 coaching that enhances resident issue submission the second it begins.
  • Avoid unnecessary visits, risk, and time on site by empowering residents to share vital details or attempt quick fix if possible.
  • Receive instant, reliable problem identification thanks to our technology designed by expert trade specialists.
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Boost Team Productivity While Resolving Issues Faster

  • Equip your team with detailed reports that cut time spent reviewing, triaging, dispatching, and scheduling by 25%+.
  • De-escalate routine issues and escalate emergencies to keep your team focused 24/7.
  • Supercharge technicians with AI-enriched insights so they show up knowing exactly what's wrong and what to bring.

Reduce Costs by Harnessing Data

  • Arm your technicians with the parts, tools, and recommended repair, cutting down resolution times by 30%.
  • Eliminate unnecessary trips and after-hours emergency visits with remote diagnosis and troubleshooting.
  • Unlock operational and performance insights to make data-driven decisions that refine spending and enhance efficiency.
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Level up your team's property maintenance intelligence... no new tools or technology necessary!

improving every step from intake to resolution

Mezo's Property Maintenance Software

Mezo’s property maintenance software transforms your end-to-end maintenance operations from resident to diagnosis, resolution, and reporting.

24/7 Coaching
So Residents Play Their Part

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Details that Help Technicians Know Before They Go

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Insights that Help Leaders
Gain Control of Costs

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Mezo's Platform Fueled by
Properietary Knowledge & Artificial Intelligence

  1. Intelliflowsᵀᴹ
  2. Natural Language Processing
  3. Asset Tag Matching
  4. Recommended Skills & Parts
  5. Intelligent Intakeᵀᴹ
  6. Subject Matter Expertise
  7. Troubleshooting & Diagnosis
  8. Problem Classification
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Meet Max

4.5★

Average resident
rating out of 5 stars

99%

of work orders are described accurately

30%

reduction in work order resolution time

33%

reduction in emergencies by deflecting non-emergencies

the future of proactive property maintenance

Improved Outcomes for Owners, Managers, Technicians and Residents

Empowered Leaders

Leaders gain the visibility to make strategic decisions and run smarter operations, unlocking additional labor capacity, cost savings, and actionable data insights for strategic asset management and planning.

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Prepared Technicians

Technicians arrive prepared and resolve issues faster thanks to work orders enriched with a problem diagnosis, recommended repairs, parts, tools, appliance data, and media.

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Happier Residents

24/7 support, including emergency handling. Residents can describe their problem in their own words, with coaching to troubleshoot issues in real-time and provide details that ensure their issue can be fixed on the first visit.

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our satisfied customers

Transform Your Property Maintenance Operations

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“Integration and onboarding with Mezo was seamless. Mezo easily plugged into our system of record. Technicians still go to the same place for work orders, but the work orders themselves are far more actionable. Mezo’s customer team helped us roll out quickly and supported us every step of the way.”

Steve Krutsch

VP, Innovation & Technology

"Mezo has been great for our property! Residents receive valuable coaching and my team and I get more detailed maintenance requests, including helpful pictures and videos. Max helps us achieve a quicker turnaround time and assists us in providing exceptional customer service."

Anthony Hicks

Maintenance Supervisor

“Mezo is an extension of my team and has dramatically improved our resolution times. I’m working with them regularly to build capabilities that will change the game for our maintenance operations.”

Alex Cotto

VP of Property Services

"Mezo makes facilities data usable, which is usually chaotic, by focusing on the front end. The Mezo platform gives us better visibility into our operations and pays for itself with features coaching residents to mitigate damage."

Jason White

SVP of Asset Management

Integrate property maintenance software with ease

Turnkey Integrations

Seamless PMS integration eliminates the need for your maintenance techs to adopt new technology. Reach out to learn about other PMS options Mezo offers.

About mezo

Your Partner In Property Maintenance

Team Mezo is made of industry professionals, functional experts, creatives, and builders who share a passion to fix home maintenance at the start. We pride ourselves on being collaborative, responsive, and innovative partners eager to help our customer teams—and each other. 

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industry news and insights

Resources for Tech-Driven Property Maintenance

All Resources
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Blog

Mezo's Latest Release: AI-Assist

Mezo introduces AI-Assist, an AI-powered feature that streamlines maintenance reporting. Built using hundreds of thousands of real-world service requests, AI-Assist offers real-time, smart suggestions, enhancing the speed and accuracy of issue capture. Residents type less, but say more with this powerful update.
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Blog

Why Emergencies Are Top of Mind for 2024

Efficient emergency response is crucial in property management, especially in multi-family settings where the definition of an "emergency" can greatly impact both costs and resident satisfaction. Challenges include frequent misreporting of non-emergencies as critical situations, leading to unnecessary costs and staff burnout. Learn more about why this is important here.
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Press

Mezo Triumphs in Built In's 2024 Best Places to Work, Leading the Way in Property Maintenance and Management Software Innovation | Mezo

AI property maintenance leader, Mezo, earns prestigious spot in Built In's 2024 Best Places to Work Awards
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All Resources
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Ready to Take the Guesswork Out of Property Maintenance?

Whether you're exploring the centralization of resources for the first time or you want more visibility into your property maintenance operations, we have a program for you.
Schedule a Demo
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Mezo's Property Maintenance Software Cuts Costs, Not Corners

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